If you need e-Albania password help, you're not alone: being locked out is one of the most common problems Albanians abroad have with the portal. When you log in or change your password, e-Albania asks for a one-time code. When this two-step login was introduced in 2024, users with a foreign phone number were told they would get the code by email. So if the email on your account is an old one, or you can't remember which one it is, you get stuck.
Who this service is for
- You live in the UK, the US or elsewhere and the code never reaches you.
- You no longer have the email or the phone number you registered with.
- You're trying to get a parent back into their account.
What's included
- Finding out why you can't log in.
- Step-by-step guidance through the password reset.
- The official route when the email or the phone number no longer works, including what to send to the e-Albania helpdesk.
- Help on WhatsApp until you're back in.
How it works
- Choose the service and pay online.
- We message you on WhatsApp and ask what happens when you try to log in.
- We guide you while you do each step yourself, on your own phone or computer.
Before you message us, try this
Have a look at our free guide to resetting a forgotten e-Albania password. Resetting your password on e-Albania costs nothing, and if the guide works for you, you won't need us. If it doesn't, we're here.
Frequently asked questions
Do you ask for my password or the code?
No, never. We guide you, and you type them in yourself.
I don't have the old email or the old number any more. Is there a way back?
Usually, yes. e-Albania has an official helpdesk for these cases. The Albanian Embassy in London suggests sending them an ID document or your basic personal details, with a specific request, such as changing the email on your account. We help you write it.
What if I change my mind?
Free cancellation within 24 hours, or at any time before work on your case has started.